How to Raise an Enquiry Regarding Late Payments to OSBC
If you run a small business and have an unresolved payment dispute with a larger customer, which you have been unable to resolve, we may be able to help.
If you are considering contacting the OSBC about a payment dispute or query, please read the information about our process below:
If you have a query regarding a non-payment, kindly fill out the Contact Us Form.
Our service is offered at no cost and is entirely confidential.
Once received, we will confirm the receipt of your enquiry within 5 business days.
A team member will be assigned to handle your enquiry and will reply (typically via email) using the contact information you provided.
If we are unable to assist with your enquiry, we will offer an explanation and recommend any appropriate support or dispute resolution services that might be available.
With your permission, if we can help with your case, we will reach out to the business to address the reasons behind the payment dispute and seek a resolution.
In our efforts to resolve a case, we will take every measure to safeguard your business relationship with your customer. Our goal is to settle your dispute within 40 business days.
Should we be unable to resolve your dispute even after reaching out to the business, we will inform you via email. We will also suggest other support and dispute resolution services that might be able to help.